IMMS Library

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Group Health Loss Control

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GROUP HEALTH LOSS CONTROL HELPING GROWING COMPANIES COPE WITH THE ALPHABET EXPLOSION Dear (Customer Name): (Your Agency Name) can help you save money and time! Here's how: ...

Cancellation - Return Check

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The process of cancellation of the above policy is now complete, and enclosed is our check for the return premium of ( ).

Define Service To Your Customers

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DEFINE SERVICE TO YOUR CUSTOMERS SERVICE ABOVE AND BEYOND Most agents, when asked by the consumer why he or she should do business with them, will say, 'Because we give great service.' But w...

Service Tips

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SERVICE TIPS Rusty Claton of Whillis-Harding Insurance in Kewlona, BC, has a poster in her office that reads: 'You don't have to be a millionaire to be sued like one.' It is effective ...

Client Communications Create Goodwill

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CLIENT COMMUNICATIONS CREATE GOODWILL A study commissioned by Good Housekeeping magazine concluded that the 'Decade of Glitz and Greed' has given way to the 'Decade of Decency.' Key points ...

Surveys Substantiate Theory: Retention Equals Growth

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SURVEYS SUBSTANTIATE THEORY: RETENTION EQUALS GROWTH When striving to make an agency grow, most agency managers focus on increasing new business. But it's just as important to address improv...

Chemical Spills

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CHEMICAL SPILLS by Scott Lawson Many companies establish spill-response plans to comply with the HAZWOPER standard (CFR 1910.120), yet fail to develop a program that addresses their specific hazards...

Inspecting For Job Safety And Health Hazards

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INFORMATION DATE 19920101 DESCRIPTION USDOL Program Highlights, Inspecting for Job Safety SUBJECT Inspecting for Job Safety and Health Hazards U.S. Department of Labor Program Highlights Fact She...

Disability Income

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DISABILITY INCOME Dear (Customer Name): The phone company doesn't care if you're working or sick and out of work. Neither do the gas and electric company. No matter what your health status, bills ...

Upgrading Personal Liability Policy After Review

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Dear (Customer Name): You've always trusted my advice because I've worked with you.

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