This content has not been rated yet.
BLUNDERERS BANK BIG BUCKS, TOO by Chris Burand Whats this? Adopt 'Worst Practices' to increase earnings? Say it aint so! Yet this document by Chris Burand is full of exa...
2 Verified Reviews - 5 of 5.0
IS 70% OF YOUR MARKETING MISSING THE MARK? by Mitch Axelrod Answer this question: Why do you buy what you buy? Its commonly thought that people buy for one of two reasons: desire ...
This content has not been rated yet.
WHY PROCEDURES? by Grace Bauer I often hear, 'Why does our agency need procedures? We've been in business this long without them.' If you can answer 'yes' to any of the followin...
This content has not been rated yet.
What Is Customer Service? Customer service in an insurance agency consists of four specific functions: Processing, professional advice, production, and positive communication.
This content has not been rated yet.
CLAIM PROCEDURAL GUIDELINES by Mary Beth Bolen Of all the things a customer service representative (CSR) does for clients, you and the agency are most directly affected by the clients' receptio...
This content has not been rated yet.
STOCK PURCHASE AGREEMENT I AXIS/BATES THIS STOCK PURCHASE AGREEMENT ('Agreement') is entered into effective the date set forth on the signature page below, by a...
This content has not been rated yet.
CUSTOMER LOYALTY AND RETENTION PRIMER by Lynn Thomas In todays highly competitive marketplace, customer retention is a critical success factor. IIAAs Best Practices lists i...
This content has not been rated yet.
AUTO DEALERS - 'CAR MODELS COME AND GO' Dear (Customer Name): Car models come and go. Each year brings in new models and new, improved options. But what about your insurance? Does your insurance p...
This content has not been rated yet.
Fact Sheet No. OSHA 93-43 ENFORCEMENT POLICY ON TUBERCULOSIS In the face of increased hazards posed by tuberculosis, including drug-resistant strains of the disease, OSHA has issued enfo...
This content has not been rated yet.
BEYOND BEST PRACTICES: ARE YOU EXCEPTIONAL? by Tom Doran What are the five most crucial success factors to which you would attribute your success? This is the fundamental Best Pract...